Tag Archive | "imap"

Access To Gmail Partially Restored In China

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Gmail Now Even More Inaccessible In China

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No, The New Gmail API Is Not Killing IMAP

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Gmail And Google+ Go Down Across The World, Intermittent Outage Continues For Many

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Update: Users are now reporting that Gmail service at least is back for some, though recurring outages and slowness are also being reported. At this stage it appears that some have service restored while others remain completely unable to connect.

Gmail is currently experiencing what appears to be a widespread outage, with reports coming in from Europe, the U.S., Canada, India and beyond that Google’s email service is down. We’re still seeing a green light (update: now showing red as of around 2:20 ET) on the App Status dashboard, but are trying to find out more about the problem.

The error being seen by most users at the moment is a (500) code problem, which pretty much just indicates that it’s a temporary problem and doesn’t give a clue as to cause. Judging by the response on Twitter, however, the problem is currently affecting a huge number of users. Google+ is also down, although you’d be forgiven for not having noticed that sooner.

The Google+ outage also affects YouTube comments under the new system, which means those aren’t loading at all on videos, as well as Hangouts across the web and mobile. Users attempting to access Gmail via external clients using either POP or IMAP protocols also aren’t able to get through to their inboxes. Repeated calls to Google’s press line failed to go through, and we’ve emailed their press account for more info but there’s a very good reason to suspect they might not be reading that (see entire article above).

As an added bonus, note that Google’s Site Reliability Engineering team, which makes sure Google services stay up, was doing an AMA on Reddit exactly when this happened. That’ll show you to take a breather guys.

Google calls this a “disruption” in its Gmail service according to the Apps Status Dashboard, and promises “more information shortly.”

Developing…

Article courtesy of TechCrunch

Dropbox Makes Mailbox More Service Agnostic With Support For Yahoo Mail And iCloud

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Dropbox acquisition Mailbox has expanded from its single service roots with support for Yahoo Mail, iCloud, Me.com and Mac.com accounts. Previously, the client supported only Gmail inboxes, making its audience large but limited.

Mailbox said it had more requests for iCloud and Yahoo Mail support than for any other feature.

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This release displays the influence of Dropbox — which has been by its nature a platform agnostic offering. Confining Mailbox to only Gmail was likely a matter of expediency and growth. But now that Mailbox has the resources of Dropbox behind it, they’ve managed to add in additional services for the first time.

The Mailbox purchase was a good signal that Dropbox was making moves to expand beyond a syncing service into a platform of tools. Given that it’s on a crash collision course with Box, which is coming in from the opposite (enterprise) direction, it makes sense for Dropbox to be cobbling together a set of unique productivity offerings it can eventually show to enterprise clients as a reason to use the platform. Box is in the process of doing the same.

The Mailbox update is out today for iOS. Unfortunately, thought there are now more mail service options, the app remains absent on Android. And the app won’t truly be service agnostic until it gains support for adding custom IMAP or POP services, but that’s for another day.

Article courtesy of TechCrunch

Yahoo CEO Mayer Apologizes For Mail Outage That She Says Affected 1% Of Users

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marissa mayer

After a week of Yahoo Mail outages that began four days ago, CEO Marissa Mayer has posted an apology to the company Tumblr. In it, she gives some details about the issue, which was apparently related to a hardware failure — and says that the issue affected 1% of Mail users.

“For many of us, Yahoo Mail is a lifeline to our friends, family members and customers,” reads Mayer’s apology. “This week, we experienced a major outage that not only interrupted that connection, but caused many of you a massive inconvenience — that’s unacceptable and it’s something we’re taking very seriously. “

The issue began on December 9th late in the evening, when a hardware outage alerted the engineering team to an issue with storage that served 1% of Yahoo’s users. The issue, says Mayer, was a ‘particularly rare’ one. Mayer also notes that a confusing ‘scheduled maintenance’ error which some users had seen during the emergency was in error.

Mayer says that, as of this afternoon, Yahoo has restored access to ‘almost everyone’ and delivered the queue of messages that was held up from being delivered. IMAP access has not been completely restored, nor has the complete inbox states of users with folders and ‘star’ statuses. So if you log in to your inbox and see that stuff still missing, it’s theoretically coming. Yahoo says it will be reaching out to individual users on the status of their inboxes.

“Above all else, we’re going to be working hard on improvements to prevent issues like this in the future. While our overall uptime is well above 99.9%, even accounting for this incident, we really let you down this week,” Mayer’s note concludes. “We can, and we will, do better in the future.”

The outage began suddenly and has gone on for an extremely long period of time, especially for a critical service like email. We reported on the issues on Wednesday, noting that the issues were affecting small business owners.

“Yahoo is so overwhelmed they cannot answer phone calls or reply to emails,” one user told TechCrunch. “I’ve been on hold for hours and hours since last Sunday, spoke twice to a real person who in both instances sent me to another number that is absolutely unreachable.”

“They have shut down the websites of countless businesses. The last person I talked with [via phone] acknowledged they have no idea how many people they’ve impacted.”

While we found Yahoo’s recent Mail redesign to be pleasant, and to carry over some nice design cues from its mobile efforts, not everyone felt the same. Many users were irritated by its changes and the loss of some well-liked features. Yahoo Mail SVP of communications products Jeff Bonforte also sent an internal email that noted that the majority of internal Yahoo staffers had not yet switched to the new Mail product.

And just yesterday, Yahoo’s imaging site flickr also suffered an outage, going offline and remaining so for several hours.

Yahoo and Mayer have faced criticism over how they handled this outage, with All Things D’s Kara Swisher calling them out for what she said was poor communication. Mayer also published a brief update to her personal blog on Wednesday with the title Yahoo Mail restored and a link to a help doc, but the restoration had not in fact been completed.

Article courtesy of TechCrunch

Microsoft Adds IMAP Support To Outlook.com To Entice Mac Users, Developers

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Today Microsoft announced that it has added IMAP support to its Outlook.com webmail product. Outlook.com has over 400 million active users according to Microsoft, making it not only one of the most popular webmail services around.

Why IMAP? Demand, likely, and the fact that Microsoft wants developers to take a keener interest in its little email program. In a blog post announcing the move, Microsoft noted that “some devices and apps that haven’t made the upgrade to [Exchange Active Sync]” and that “IMAP is widely supported on feature phones and other email clients such as those on a Mac.” So, it built it in.

Outlook.com is a viable Gmail alternative, though one that I fault for lacking a single feature (Priority Inbox, which I cannot live without), but it’s still worth noting that Microsoft managed to build a product that people tend to honestly dig. That’s in contrast to the Hotmail dog days.

Outlook.com also support OAuth, which allows for simple integration into other apps. It isn’t clear how many applications and things of that sort are currently integrated with Outlook.com, though the potential could be sizable given its massive userbase.

Outlook.com did fine on its own – 1 million users in its first day of life, and so forth – but it was when Microsoft folded the entire Hotmail userbase into its roles that it became titanic in size.

Finally, a note on something social. I first heard that IMAP support was coming to Outlook.com the same way as a great number of other folks today, on Reddit. The Outlook.com team held another Reddit question session today (an ‘AMA’ in nerd parlance) that was, in fact, great. Answering questions honestly is always refreshing. If you want a look at how to Reddit properly, this is it.

Top Image Credit: Bogdan Suditu

Article courtesy of TechCrunch

Evomail’s Gesture-Based Email App Arrives On Android

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Evomail, one of the many newer startups trying to rethink the email inbox for mobile, has now arrived on Android. Originally designed as a Gmail client for iPad, the service seemed inspired by a number of well-known apps and email clients, including now Google-owned Sparrow, as well as Dropbox-acquired Mailbox, which popularized the use of gestures as a way to interact with your email.

The iOS version of Evomail, now iPhone-optimized as well, introduced a variety of features including push notifications for new messages, folders and labels, snoozing functionality, and gestures that let you swipe to delete or archive, shake to press and hold to label, star, reply, forward, or mark as read and more for example. These same features are now available on Android.

When the company first debuted its app in May, reviewers typically found the interface clean and polished and the app easy enough to use, but also encountered several bugs. Co-founder and CEO Jonathan George explains that today, the major issues have been addressed, thanks to Evomail’s fast weekly release cycle.

George previously co-founded Boxcar, the push notifications service for developers that was acquired by Kwaga in July 2012. He says he thought up the idea for Evomail the evening he signed the acquisition papers. “Email has received many new coats of paint over the years, but no one has really gone in and renovated the entire house,” he explains. “We did just that by building EvoCloud, which is a layer on top of email.”

EvoCloud is meant to address the problems that email previously faced due to fragmentation of mail servers — that is, if you needed to build out a feature requiring server support, you would have to have all the providers build support for it as well, and upgrade their own systems. Instead, EvoCloud centralizes the mail providers into one layer, allowing the company to build its own server functionality like Gmail’s Priority Inbox, or their new tabs interface, and then make that available to anyone – even those who aren’t using Gmail.

Today, Evomail supports a number of mail systems, including of course Gmail, but also Yahoo, iCloud, and other IMAP-enabled services. The company plans to soon begin selling freemium subscriptions to offer users access to features their mail provider may not have offered.

As of last month, the company was reporting 25 percent week-over-week growth on the iOS side, but declined to detail the the number of downloads or actives the app now has. However, the app trails the big-name providers Gmail (#2), Yahoo (#6), Hotmail (#47), as well as Mailbox (#60) in the U.S. app store. The iPhone and iPad versions flirted with the top 100 during launch, but now they struggle to maintain a ranking in the top 500 in the Business category (per App Annie’s stats.)

Reviews for the iOS version are middling, reflecting the company’s still very early nature. Users continue to report bugs and crashes, but others say it’s “getting there.” The app’s design goes a long way to sell its concept, but without the stability and speed, it will be hard to keep users from removing it from their phones.

On Android, Evomail hopes to at least have an early mover advantage, by beating out other popular email clients, like Mailbox, to the platform. With an earlier pre-release beta, the app performed the functions as expected, but still seemed very laggy compared with the native Gmail app and others.

However, the company says it’s squashing bugs all the way up until today’s launch, so it’s not possible to do an in-depth review at this time. Likely, it’s still much in the same boat as the iOS version, though: “getting there.” Depending on a number of factors — your email provider, inbox size, how much email you receive (I could be an outlier here, of course), and more — your mileage, as they say, may vary.

But given the stage that Evomail is in, the progress the company has made in only a few months’ time is notable. The Witchita-based startup, also co-founded by David McGraw and Dominic Flask, is essentially bootstrapped, having a tiny team of four and just $100,000 in seed funding. To take on a problem as massive as email under these circumstances is crazy and risky…attributes that, frankly, it’s nice to see.

Evomail for Android is here on Google Play.

Article courtesy of TechCrunch

Yahoo Shuts Down Mail Classic, Forces Switch To New Version That Scans Your Emails To Target Ads

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Yahoo Mail Classic Discontinued

Starting the week of June 3rd, tomorrow, Yahoo is discontinuing Mail Classic. It’s requiring all Mail users to switch to the new version of Mail and accept a TOS/Privacy Policy update that lets it scan emails to “deliver product features, relevant advertising, and abuse protection”. You can opt out of the ads, but if you don’t want to be scanned, you have to ditch Yahoo Mail.

Yahoo launched the new version of Mail in December, and announced the discontinuation of Classic back in April. However, it didn’t mention anything about the new terms of service and privacy policy until it just began sending Classic users an email about having to switch. In an aptly named Help center entry “Do I have to upgrade to the new Yahoo! Mail?”, the company explains

“Beginning the week of June 3, 2013, older versions of Yahoo! Mail (including Yahoo! Mail Classic) will no longer be available. After that, you can access your Yahoo! Mail only if you upgrade to the new version. When you upgrade, you will be accepting our Communications Terms of Service and Privacy Policy. This includes the acceptance of automated content scanning and analyzing of your communications content.”

Those who upgrade can opt out of contextual ads through Yahoo’s Ad Manager. Yahoo bluntly tells users who refuse its new policies that they should either download their mail to another IMAP client, or close their account. Premium Mail Plus users who want to cancel their accounts can get a prorated refund.

Some are labeling the switch an aggressive invasion of privacy. An anonymous Jottit user writes: “Yahoo can now openly troll through email for personal information that it can share or hold onto indefinitely. Gay and haven’t come out yet? Yahoo knows…”

However, as commenters on Hacker News note, Gmail has long scanned your email to show you related ads. Even if you use a system like StartMail that doesn’t scan your messages, the system your conversation partners use might not be so hands-off. And as many warn, anything you send in an email could end up public, so keep the naughty stuff off the web.

Article courtesy of TechCrunch

Tylr Mobile Launches An Email Inbox For Salespeople That Connects To Salesforce.com

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Tylr Mobile today announced WorkinBox, a new mobile email inbox for salespeople connected to Salesforce.com.

WorkinBox matches incoming email with CRM data to help sales people prioritize and focus on messages from customers and prospects, access relevant information and files from CRM, and update CRM systems. The technology has two parts:

  • A native iOS application and contextual engine with connectors to IMAP and the salesforce API.
  • A cloud-based mobile work platform that IT can use to configure the app and add additional data sources, without having to customize.

Salespeople can sort their inbox by opportunity size, and access the information and files they need to resolve customer questions. They can turn messages into actionable tasks, and update salesforce.com as they work. It is designed to help bring value to sales organizations that spend $12 billion a year on CRM systems that don’t get used, especially on the go.

Mobile systems are changing CRM. CiteWorld recently had a story about Bluewolf CEO Eric Berridge who spent a day on the road with Sysco sales people to see how they work. He learned they do not use their CRM apps.

The customers he visited were just as busy. “They all have five minutes, maximum, to deal with him; they’re running a business, they have to deal with cash registers and waiters and deliveries. The notion of this guy using a CRM system in front of the client in the five minutes they have for him is a complete disconnect from how his job works.” The salesman Berridge shadowed told him he was part of the pilot system. “He didn’t turn it on once.”

Alan Lepofsky, VP and Principal Analyst for Collaboration Software at Constellation Research saids in a prepared statement:

Sales professionals rely heavily on email to engage with prospects, yet there’s critical information about these prospects in a separate CRM system. Switching context between the two is cumbersome, especially on a mobile device.  If a single app could bring those two worlds together, providing instant access to the information and actions needed to win a deal, companies will be lining up to use it.

Co-Founder Ryan Nichols said Tylr competes with two types of startups. Mobile sales tools like Crushpath and Doubledutch that he says would be concerning if they tackled the elephant in the room for mobile productivity: the email inbox.  He said there are a group of startups tackling mobile email, like Mailbox and TaskBox. ”They’d be concerning if they started connecting their inbox to enterprise apps and targeting specific enterprise roles,” he said.

Tylr has raised more than half of the $1.5M in seed financing it is seeking to build out its mobile work platform and make the app generally available at Dreamforce in November. It has four local employees and one offshore. The company will double its employees by the end of the year.

The company is backed by the Citrix Startup Accelerator, the Alchemist Accelerator, and a group of individual investor/advisors from companies like SAP and salesforce.com.

More effective filters are needed for email. It’s just a question of how much Tylr can be applied to work passively without too much manual intervention.

Article courtesy of TechCrunch

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