Tag Archive | "pages"

New Photo Upload Options for Facebook Page Admins

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Facebook page administrators may soon have a variety of ways to upload photos to their pages.

Clicking on photo/video in pages’ status update composers now brings up the following four options:

  • Upload photos/video: Add photos or video to your status.
  • Create photo album: Build an album out of multiple photos.
  • Create a photo carousel: Build a scrolling photo carousel with a link.
  • Create slideshow: Add three to seven photos to create a video.

Page admins: Do you have access to the same options? What are your thoughts?

Thank you to Marco Alonso for the tip.

Article courtesy of SocialTimes | RSS Feed

Times Square Led Facebook Check-Ins Last New Year’s Eve

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New York’s Times Square is the unofficial epicenter of New Year’s Eve celebrations, so it comes as no surprise that it led Facebook in check-ins last New Year’s Eve.

Facebook said in an email to SocialTimes that more than 40 million users indicated that they were traveling to or checked in to destinations outside of their home cities, and the top six were:

  1. Times Square, New York
  2. Central World, Bangkok
  3. London
  4. Kaohsiung World Games Main Stadium, Kaohsiung, Taiwan
  5. Paris
  6. Dream Mall, Kaohsiung, Taiwan

The social network offered details on the top five spots from the more than 440,000 check-ins at Carnival in Brazil in 2015, adding that the 2016 edition is set for Feb. 5 through 10:

  1. Rio de Janeiro
  2. São Paulo
  3. Salvador
  4. Recife
  5. Praia do Forte, Cabo FrÍo

Finally, Facebook provided a list of the top six destinations checked into by European users traveling within Europe this past summer:

  1. London
  2. Paris
  3. Istanbul
  4. Barcelona, Spain
  5. Berlin
  6. Amsterdam

And the social network offered tips of how Facebook can be a valuable resource for users planning their next vacation:

Use Facebook Search to tap your network for destination ideas: You can use Facebook’s search functionality to browse posts from friends and pages you follow. Looking for a specific kind of vacation? Try phrases like “ski” or “beach” to see posts from friends of recent trips they’ve taken, or try something more specific—like “Hawaii”—to get ideas for specific attractions and travel guides from your favorite pages.

Get friend-fueled context on your next destination using City Guides: If you’ve already decided on a place to go, use Facebook’s City Guides to get ideas about what to do and see there. For each city, you’ll be able to see a list of popular attractions, recommended places to eat, upcoming local events, information about nearby cities and a list of friends who have been there, making it easy to instantly message them and pick their brain about their favorite spots.

Browse lists of local restaurants bars and hotels, organized by reviews from friends and others: Get ready to eat your way around your chosen destination by reading reviews and ratings of restaurants in the area. Each restaurant page on Facebook includes a reviews section at the top. There, you can browse star ratings and reviews from friends who have been there and glean some inside intel about what to order when you go (don’t forget to try the foie gras!). You can simply search with a phrase like, “Restaurants in San Francisco” or access a list of a city’s restaurants on its City Guides page.

Readers: Where will you be for New Year’s Eve?

Photo via Visualhunt.com

Article courtesy of SocialTimes | RSS Feed

Facebook: Search for Posts on This Page

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The ability to search Facebook users’ profiles was spotted last month, and the social network appears to have extended that functionality to pages.

Reader Guillaume Baratte tipped off SocialTimes about the feature, and we discovered that we had access to it, as well.

Page administrators: Do you see a “search for posts on this page” option on your pages?

SearchForPostsOnThisPageResults

Article courtesy of SocialTimes | RSS Feed

Facebook Best Professional Services: A Stealth Shot at Yelp, Angie’s List?

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Facebook is quietly testing a Best Professional Services page that taps reviews and ratings by users of the social network.

The potential alternative to similar services from Yelp, Angie’s List, Amazon and Google was initially spotted by Acodez IT Solutions social media manager Sreedev Sharma.

More than 80 options are available for searching, divided into the following categories:

  • Arts and marketing
  • Automotive
  • Business services
  • Event planning
  • Financial services
  • Home improvement
  • Lifestyle services
  • Medical and health
  • Pet services
  • Spa, beauty and personal care

FacebookBestProfessionalServicesHomepage FacebookBestProfessionalServicesCategories

Clicking on any of the options brings up a ranked list of local businesses in that category, but Search Engine Land pointed out that while ratings from Facebook users via the social network’s five-star ratings system are factored into results from Best Professional Services, those results appear to be customized for individual users based on their interactions or their friends’ interactions with pages, as searches yielded different results when logged into Facebook or logged out.

FacebookBestProfessionalServicesPetServices

And TechCrunch pointed out that unlike most new features tested by Facebook, Best Professional Services appears to be available globally, and not limited to the U.S.

Readers: What are your initial impressions of Best Professional Services?

Article courtesy of SocialTimes | RSS Feed

50 Million Small Businesses Using Facebook Pages; New Communications Tools Launched

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Facebook announced Tuesday that more than 50 million small businesses are using pages, and the social network rolled out some new communications tools for those pages.

The social network announced a host of new communications tools for pages in a Facebook for Business post, including:

  • The ability to set the average time it takes page administrators to respond to messages to “within minutes,” “within an hour,” “within hours” or “within a day.”
  • The addition of page response times to Messenger threads.
  • An away messaging status that allows page admins to designate when they are not available to respond to messages, with those designated times not counting against their response times. This feature was first spotted in August, by OneCommand social community specialist Chris Ruberg.
  • Away messages and instant replies, which join the saved replies feature Facebook introduced earlier this year.
  • A redesigned inbox that provides more context on users who are messaging pages. This feature was spotted last month by SocialTimes reader Marco Alonso.
  • A new tool under the activity tab that allows pate admins to more effectively keep track of comments on their pages.

More details on the new features follow, from the Facebook for Business post:

We’ve also created a new messaging status called “away” that allows admins to designate when they are unavailable to respond to messages. A page’s away status is visible on their page, so people know the page is unavailable to respond. For instance, if a page turns off messaging at night, people will see that the page is not responding to messages at that time and know not to expect a response right away. When this new feature is enabled, messages the page receives do not count toward the page’s response rate.

Similar to our saved replies feature that launched earlier this year, page admins can now also set away messages and instant replies. Away messages are replies to messages sent automatically when a page is set to away, and they can be used to inform people about when to expect a response or where to find other information. Instant replies are messages sent automatically to people who message the page for the first time. Businesses can use instant replies to automatically respond to incoming messages immediately, whether they say hello, thank the person for reaching out or offer them information that may help them before the business gets in touch.

We’ve also redesigned the pages inbox to be easier to use, provide more context on the people businesses message with and deliver messages in real-time. These changes help page admins keep up with messages faster and manage conversations more easily.

Now when page admins message with people, they’ll see past interactions the person has had with the page, as well as information the person shares publicly on their profile, like their current city. Admins can also add notes about the person, like current orders, past customer-service preferences or any other relevant information. Admins can also add tags to categorize conversations and make them easier to find and respond to later. Notes and tags are visible to page admins only and, especially for pages with more than one admin, empower pages to communicate with customers in a personalized and seamless way.

PagesRedesignedInbox

To help page admins keep track of comments on their page, we built a tool under the new activity tab that helps admins monitor and respond to comments on their page. This new tool offers admins a single place to view and respond to customer comments on both desktop and mobile. Admins can flag interactions for follow up, reply privately or mark them as done, helping them keep better track of comments in need of responses and eliminating the risk of skipping over a customer comment.

And, just like in the messages inbox, profile information from the people leaving comments on the page is shown in the comment management tool to give admins context about the people interacting with them on their page.

PagesRedesignedComments

Facebook chief operating officer Sheryl Sandberg said in a Facebook post (embedded below):

There are now more than 50 million small businesses using Facebook pages to connect with their customers.

Pages are increasingly the mobile solution for businesses all over the world because they are the best way for businesses to reach customers where they are—on mobile. Pages make it easy for businesses and people to talk directly; every month, there are 2.5 billion comments on pages, and the number of people messaging businesses on Facebook has doubled over the last year.

Small businesses create jobs and drive growth in every economy, so when they succeed, everyone wins. We’re thrilled to be helping 50 million entrepreneurs reach their customers and grow their businesses.

And Facebook product manager for pages Michael Sharon said in an email to SocialTimes:

People can contact businesses anytime and from any device, so we’re offering new tools for pages to better manage their customer interactions. Now it’s easier than ever for pages to address both the public comments and private messages that people send them, in order to build and maintain strong relationships and grow their business.

Readers: What do you think of the new communications tools for pages?

Article courtesy of SocialTimes | RSS Feed

Facebook News Feed: ‘Put the People You Love at the Top’

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Facebook rolled out a new way for users to control which friends and pages appear atop their News Feeds.

The social network said in an email to SocialTimes that starting Monday, most users will begin seeing the reminder note pictured to the right atop their News Feeds, reading:

Put the people you love at the top: We care about showing you posts from people who matter to you. We’ve made new controls that allow you to prioritize friends and family in your News Feed.

Once users select friends and pages, new content since their last visits to Facebook will appear at the top of News Feed, along with a star in the top-right-hand corner, alerting users why those posts are on top.

The remainder of posts in News Feed will appear as they usually do.

Readers: What do you think of this new News Feed feature?

Article courtesy of SocialTimes | RSS Feed

Facebook Pages Can Tell You How Quickly Their Owners Respond

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facebook headquarters 1 hacker way

Facebook Wants to Know If You Really Want to See That Viral Post in News Feed

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Facebook has been conducting user surveys to fine-tune News Feed for quite some time, and the social network provided more details on those efforts in a Newsroom post.

Software engineer Sami Tas and data scientist Ta Virot Chiraphadhanakul wrote about the surveys:

As part of our ongoing effort to improve News Feed, we ask thousands of people every day to rate their experience and tell us how we can improve what they see when they check Facebook. People also take story surveys where they see two stories that could be in their News Feed and answer which they’d most want to see. We compare their answer to the order we would have put these stories in their News Feed. If the story picked is the one News Feed would have shown higher up, that’s a good sign that things are working well. If the story picked is the one we would have put lower down, this highlights an area for improvement.

Tas and Chiraphadhanakul also discussed how the social network tries to determine which viral posts are interesting to Facebook users and which they would rather not see:

We survey tens of thousands of people every day, and for the story surveys, we ask them if they prefer a particular viral post to another post. With this update, if a significant amount of people tell us they would prefer to see other posts more than that particular viral post, we’ll take that into account when ranking, so that viral post might show up lower in people’s feeds in the future, since it might not actually be interesting to people. With the hoaxes example, if the majority of people taking the survey say they would rather see another story in their feed than the viral hoax story, then we’ll infer the story might not be as interesting, and show the viral story lower down in people’s feeds in the future.

As for the potential impact on pages, they wrote:

As viral posts are typically anomalies, and not an important part of distribution for pages, we don’t think this change will impact your page’s distribution.

Readers: Have you ever taken one of Facebook’s News Feed surveys?

ImproveYourNewsFeedSurvey

Article courtesy of SocialTimes | RSS Feed

Messages, Events Added to Facebook Page Plugin

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Facebook has added messages and events to its page plugin, which it launched earlier this year.

Front-end engineer Yugal Jindle revealed the new features for page plugin in a blog post, saying that the integration of messages into the page plugin will allow users to send Facebook messages to businesses without actually leaving their websites. He wrote:

For example, if you’re a local shop owner, people can start a dialog about a purchase order on your Facebook page or on your website via the messages tab. Check out our developer documentation for details on how to easily implement this functionality.

As for events, Jindle wrote that the page plugin now allows users to discover and interact with events directly from businesses’ websites, detailing its potential uses as follows:

  • One place to manage event details: Any modifications you make to the event on your Facebook page will automatically be reflected on your website within the page plugin.
  • Subscribe functionality: People can now subscribe to your events directly from your website, and they’ll be notified whenever you create a new event in their area.
  • A more social events calendar: People who are connected to your page can now see which of their friends are going to the same event, bringing social context to the event calendar on your website.
  • A localized experience: For events being organized in multiple cities, the most relevant event will be highlighted for a given person based on where he or she is located.

Readers: What do you think of the additions to Facebook’s page plugin tool?

PagePluginEvent

Article courtesy of SocialTimes | RSS Feed

Is WhatsApp Blocking Links From Telegram?

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Is WhatsApp blocking links to rival messaging application Telegram?

orat.io co-founder and CEO Bernhard Hauser reported in a blog post that links to Telegram are showing up as plain text on WhatsApp, meaning that users cannot click through, adding that those links also can’t be copied to other apps or browsers, rendering them useless.

Links that were shortened with bit.ly were functional, however, according to Hauser.

Hauser tried the reverse and found that WhatsApp links worked fine on Telegram.

WhatsAppBlockingTelegram

TechCrunch reported that the issue only seems to be affecting WhatsApp’s Android app, and not its iOS offering, and it shared a tweet from Android developer Jernej Virag, which read:

#WhatsApp code decompilation actually shows that they target all domains with “telegram” in it specifically.

#WhatsApp code decompilation actually shows that they target all domains with “telegram” in it specifically. pic.twitter.com/cW6vQU4j2f

— Jernej Virag (@jernejv) December 1, 2015

Adding to the strange situation, Telegram said on its website that its Facebook page has been taken down without explanation.

Readers: Is something fishy going on?

Article courtesy of SocialTimes | RSS Feed

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